Privacy Policy

Syia Hotel recognizes the importance of your privacy. This is why we do our best so as to keep your data safe and secure using servers managed by great companies like Google and Wix. As a company, we will never give or sell your data.

 

Please find below more detailed information concerning data.

 

What type of data do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. Please have a look below for a more detailed description:

 

1. Data that you enter on our website in order to come in contact with us, subscribe to our newsletter and make an online reservation.

 

When you subscribe to our newsletter or come in contact with us via email, your given data will be stored on Wix.com.

 

When you make an online reservation, your data will be stored in Bookonlinenow and Wix.com. In this case, it is useful to mention that Wix.com will store all of your given data, except for your credit/debit card details.

 

Wix.com offers us a platform that allows us to provide you with our services. Your data may be stored through Wix.com’s data storage, database and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Bookonlinenow is an online reservation system, which secures your given data by RapidSSL.

 

1. Anonymous data with the use of cookies, which are collected, measured, and stored by Google Analytics, such as country of visit, page visits, page response time, length of visits to certain pages, page interaction information etc.

 

How do we collect this data?

 

1. Data are collected when our visitors enter them in order to use our services such as contact and subscriptions forms, or online reservations.

2. Your anonymous data are collected by cookies. At this point, it is useful to mention that during the start of every session, you get notified that we collect data regarding your visit, and it is up to the users to choose either to stay or leave our website or to disable their cookies from their internet browser.

 

Why do we collect such personal information and how you use them?

 

1. To provide and operate services that visitors have asked.

2. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

3. To create aggregated statistical data or other aggregated and/or inferred non-personal information, which we may use to provide and improve our services.

4. To comply with any applicable laws and regulations.

5. To respond to any kind/type of reviews that was about our accommodation, employees, partners, and our business.

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How do we store your data, and how long do we retain them?

 

Our website is hosted by Wix.com. Wix.com offers us a platform that allows as to provide you with our services. Your data are stored in Wix.com’s data storage, database and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

Your online reservation data are stored in Bookonlinenow and Wix.com. In this case, it is useful to mention that all of your given data will be stored on Wix.com, except for your credit/debit card details.

 

Your anonymous data are stored, measured, and analyzed by Google Analytics, a free service that is provided by Google, which ensures the security of those data.

 

Anonymous data are retained in their secure servers for 50 months, which will be deleted by Google at the end of this period. Please be aware that every visit in our website is considered as a brand-new visit, and the retention of your anonymous data starts from your latest visit.

 

As regards the rest given data, we retain them in Wix.com until it is asked to be deleted permanently by our visitors. Please find below how you can come in contact with us.

 

Last but not least, your credit/debit card information is deleted within one year of your check out date by Bookonlinenow. If you would like further information about this, please come in contact with Bookonlinenow.

 

How do we communicate with our visitors?

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We communicate with our visitors using their given data, such us their email address, telephone/mobile phone number, or website/mobile applications.

 

Marketing or promotional emails

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When guests send us emails, subscribe to our newsletter, or make an online reservation, we will use their email address in order to send them our news, offers, promotions, etc. At this point it is useful to mention that under our contact form section there is a text which states:

“By sending us an email, making an online reservation, or subscribing to our mailing list you accept that you have read and agreed to the Privacy Policy of our company”

 

The use of Cookies

 

When visitors access our website, they get notified about the use of cookies. During that time, they are able to choose either to:

1. accept the use of cookies,

2. leave our website,

3. disable cookies from their internet browser

 

How can visitors withdraw their consent?

 

If you do not want us to process your data anymore, please come in contact with us, using the contact form in the contact section of our website stating your request.

 

Privacy policy updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. 

 

Questions and contact information

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If you would like to access or delete any personal information, we have about you, you are invited to come in contact with us, using the contact form in the contact section of our website.